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Personal patient advocacy, nationwide

We don't need more healthcare. We need more care in healthcare.

A dedicated Aura advocate helps with the calls, appointments, insurance, and paperwork, so you and your loved ones can focus on feeling well.

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Here's how it works

Healing begins with feeling heard

Three simple steps, and a real person beside you the whole way.

A smiling older woman talking on the phone at her kitchen table
1

Consultation

Start with a relaxed conversation. Tell us about your health needs, worries, and goals.

2

Meet Your Advocate

You're matched with one dedicated advocate who gets to know you and helps you manage it all.

1:1One advocate, start to finish
30+Years of healthcare leadership
Less stress.
More clarity.

We translate medical jargon, track every detail, and keep everyone on the same page.

3

We Focus On You

We coordinate doctors and specialists, sort out insurance and billing questions, track appointments and medications, and keep your family in the loop, all while you focus on your health and peace of mind.

How we can help

Support for every part of your care

Medical or not, if it's standing between you and better health, your advocate can help you work through it.

Appointments & Care Coordination

One person keeping every doctor on the same page.

  • Scheduling appointments and reminders
  • Preparing your questions before each visit
  • Following up on results and next steps
  • Making sure records reach every provider
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Who we help

Families like yours

The long-distance caregiver

You're in Ohio, Mom is in Florida, and every appointment feels out of reach. We help prepare for each visit, follow up afterward, and keep the whole family in the loop.

The new diagnosis

A diagnosis brings a flood of specialists, tests, and decisions. We organize your care team, explain your options in plain language, and help you ask the right questions.

The insurance maze

Denied claims, surprise bills, confusing coverage. We make the calls, gather the paperwork, and follow up until it's resolved, so you don't have to.

Who qualifies

Is Aura right for you?

Our advocates work with people who need a little more support navigating their health.

You may be a great fit if you:

  • Have Medicare, or care for someone who does
  • Are managing one or more ongoing health conditions
  • See several doctors or specialists
  • Recently came home from a hospital or rehab stay
  • Feel overwhelmed by insurance, bills, or paperwork
  • Face everyday challenges like transportation, meals, or caregiving that affect your health

Medicare coverage we work with

  • Original Medicare
  • Medicare Advantage
  • Medicare + Medicaid
  • Medicare Supplement (Medigap)
  • Medicare + secondary insurance

Your costs depend on your specific coverage. Your advocate will review it with you before services begin.

See Medicare & cost questions

Not sure if you qualify? Reach out. We'll help you find out, with no pressure.

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Our story

Built by real people. For real people.

Healthcare has become complicated.

For patients and families, navigating doctors, specialists, medications, insurance, appointments, and everyday challenges can feel overwhelming. And sometimes, the things standing between a person and better health aren't medical at all.

That's why Aura exists.

We believe people deserve someone who takes the time to listen, understand what they're going through, and help them figure out what comes next.

Our Patient Advocates provide personalized support by phone, text, and email, helping people navigate healthcare, connect with resources, and work through the challenges that can affect their health and well-being.

With more than 30 years of healthcare industry leadership behind us, we're building Aura to be something different: not bigger just for the sake of being bigger, and not another healthcare machine.

We're building something sustainable.
Something meaningful.
Something real.

Real People. Real Relationships. Real Advocacy.That's Aura.

Your questions answered

Everything you need to know

General questions

What does a patient advocate do?

Your advocate is your personal guide through the healthcare system. We schedule and prepare for appointments, coordinate between doctors, help you understand diagnoses and options, and work through insurance and billing issues on your behalf.

Will I always work with the same person?

Yes. You're matched with one dedicated advocate who gets to know you, your history, and your preferences.

Can family members be involved?

Absolutely. With your permission, we keep loved ones informed, which is especially helpful for adult children who live far away.

Do you work with clients outside Florida?

Yes. Our office is in Florida, but we serve clients nationwide by phone, text, and email, coordinating with your doctors and insurers wherever you live.

Medicare & your costs

Will I have to pay anything for Aura Advocacy services?

Your cost depends on your specific Medicare coverage and insurance plan. We will help you understand your benefits and any potential out-of-pocket costs.

I have Medicare. Will I have to pay 20%?

Not necessarily. If you have Original Medicare, you may generally be responsible for 20% of the Medicare-approved amount for covered Part B services after applicable deductibles and requirements are met.

If you have a Medicare Advantage plan, your costs are determined by your specific plan. You may have a copay, coinsurance, deductible, or other cost-sharing requirement.

What if I have Medicare Advantage?

Medicare Advantage plans have their own cost-sharing rules. Depending on your plan and the services you receive, you may have a copay, coinsurance, deductible, or other out-of-pocket responsibility.

Your Patient Advocate can review your coverage with you during your first visit and help you understand what may apply to you.

What if I have Medicare and Medicaid?

If you have Medicare and Medicaid, Medicaid may help cover some or all of the costs that Medicare does not cover, depending on your Medicaid eligibility and coverage.

For many patients with Medicare and Medicaid, there may be little or no out-of-pocket cost for covered services.

What if I have Medicare and a Medicare Supplement plan?

If you have Original Medicare and a Medicare Supplement (Medigap) plan, your supplemental coverage may help pay some of the costs that Medicare does not cover.

Depending on your specific plan, you may have little or no out-of-pocket cost for covered services.

What if I have Medicare and other secondary insurance?

If you have Medicare along with secondary insurance, your secondary coverage may help pay some or all of the remaining cost after Medicare pays its portion.

Your actual responsibility depends on your specific insurance plans and the services provided.

What if I cannot afford my portion?

We understand that healthcare costs can be a concern. Financial assistance options may be available for patients who qualify.

Your Patient Advocate can discuss available options with you and help determine whether you may qualify.

Who can explain my coverage and costs?

Your Patient Advocate can review your insurance information with you during your first visit. They can help explain your coverage, discuss potential copays or coinsurance, and review financial assistance options if you qualify.

Our goal is to make sure you understand your coverage and know what to expect before you receive services.

Get started

Request a consultation

Tell us a little about what you need, and an Aura advocate will be in touch to talk through next steps and financial options.

Please enter your name.
Please enter a valid email so we can reach you.
Please enter a phone number (10 digits) so we can reach you.
A short summary is perfect. Please don't include detailed medical records here; we'll go over specifics on the call.

We'll only use your information to respond to you. See our Privacy Policy.

We're here when you need us

Have questions, or just want to see how Aura can help? Reach out, and we'll guide you every step of the way.

Talk With an Advocate